At Epiparkers, we want you to feel confident and satisfied with every purchase. If for any reason you are not completely satisfied with your order, we're here to help.
Please read our Return & Refund Policy carefully before submitting a return request.
We accept eligible returns within 30 days of delivery.
To be eligible for a return, your item must:
Be unworn, unused, and undamaged;
Be in its original condition;
Have all original tags attached;
Be returned in its original packaging where applicable;
Be free from stains, odors, makeup marks, deodorant marks, or other signs of wear.
Please take reasonable care when trying on your items. Products that show signs of wear, washing, alteration, damage, or improper handling may not be accepted for return.
Original shipping charges, if applicable, are non-refundable unless the return is due to an error on our part.
Please do not send your return to the address shown on your original parcel.
The shipping address printed on your package may be a logistics or fulfillment address and is not necessarily our authorized return address.
Before returning any item, please contact our Customer Service Team at support@eliparkers.com.
Our team will review your request and provide you with the appropriate return instructions and authorized return address.
Returns sent without prior authorization or to an unauthorized address may not be accepted or refunded.
Email support@eliparkers.com within 30 days of receiving your order.
Please include:
Your order number;
The item(s) you wish to return;
The reason for the return;
Photos of the item if it is damaged, defective, or incorrect.
Once your return request has been reviewed and approved, our Customer Service Team will provide you with the authorized return address and return instructions.
Securely package your item and ship it to the return address provided by our Customer Service Team.
We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been completed.
We do not accept returns sent using C.O.D. (Cash on Delivery) services.
Once your return arrives, our team will inspect the item to ensure it meets our return requirements.
If your return is approved, your refund will be processed to your original payment method.
For returns that are not related to a product defect, damage, or an incorrect item, customers are responsible for return shipping costs.
Return shipping costs are non-refundable.
This includes returns due to:
Ordering the wrong size;
Choosing the wrong color;
Personal preference;
Change of mind;
Style or fit preference;
Other personal reasons.
We recommend carefully reviewing the product description and size chart before placing your order.
For hygiene and safety reasons, certain products cannot be returned once opened, worn, or tried on.
These may include:
Underwear;
Lingerie;
Bodysuits;
Socks;
Other intimate or hygiene-sensitive garments;
Gift cards;
Items clearly marked as Final Sale.
If you're unsure whether an item is eligible for return, please contact us before sending it back.
Certain characteristics or situations are not considered product defects or quality issues, including:
Minor loose threads or unfinished thread ends that do not affect normal use of the garment;
Slight differences in fabric texture, thickness, or feel;
Minor color differences caused by lighting, photography, or different screen settings;
Dissatisfaction with the style, color, fit, or personal preference;
Damage caused by wearing, washing, improper care, alteration, repair, or misuse;
Minor measurement differences caused by manual measurement or differences in garment design;
Sizing issues when the product corresponds to the measurements provided in our size chart.
Our size charts and Customer Service Team can provide sizing recommendations, but these recommendations are for reference only, as individual body shape and preferred fit may vary.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@eliparkers.com as soon as possible.
Please include:
Your order number;
A description of the issue;
Clear photos or videos showing the problem.
Once the issue has been verified, our Customer Service Team will work with you to provide an appropriate solution, which may include a replacement or refund depending on the circumstances.
Please do not return a damaged or defective item before contacting us.
Need a different size or color?
Please contact us at support@eliparkers.com to request an exchange.
Exchanges are subject to product availability. If the requested size or color is unavailable, our Customer Service Team will discuss alternative options with you.
Customers may be responsible for return shipping costs for exchanges that are not related to a product defect or fulfillment error.
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method.
Please note that after a refund has been processed by us, your bank, credit card provider, or payment service may require additional time to post the funds to your account.
Processing times vary depending on your financial institution.
Original shipping fees and return shipping costs are generally non-refundable unless the return is caused by a verified product defect, incorrect item, or fulfillment error.
If your order was purchased using a promotional coupon, discount code, or gift card, the refunded amount will be based on the actual amount paid for the returned item.
Promotional discounts and coupons generally have no cash value and will not be refunded separately.
If you have received confirmation that your refund has been processed but have not yet received the funds, please first check with your bank, credit card company, or payment provider.
There may be a processing period before the refund appears in your account.
If you have completed these steps and still have not received your refund, please contact us at support@eliparkers.com.
If you have any questions regarding returns, exchanges, refunds, or your order, please contact our Customer Service Team:
Email: support@eliparkers.com
We are always happy to assist you and will do our best to make your shopping experience with Epiparkers simple and enjoyable.
Thank you for shopping with Epiparkers.
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